Shipping policy

Shipping Policy

Last updated: October 7, 2026

At SnowCartel, we work with trusted international fulfillment partners to deliver your order directly to you. Please read the information below to understand how our shipping process works.

Order Processing

Once your order is placed, we carefully prepare it for shipment.

Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

Please note that processing time is separate from shipping time.

Shipping Times

Our products are shipped internationally, including from fulfillment centers in China.

For orders delivered to the United States and Europe, the estimated delivery time is:

7–14 days from the date your order is shipped.

Delivery times are estimates and are not guaranteed. In some cases, delivery may take longer due to factors outside our control, including customs processing, local postal services, weather conditions, holidays, or unexpected transportation delays.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking information.

Please allow a few days for tracking information to become active after the package has been shipped.

You can use the tracking number to follow your package while it is in transit.

Customs & Import Fees

Because our products may be shipped internationally, your order may pass through customs before being delivered.

Depending on your order, destination, and applicable regulations, customs duties, VAT, import taxes, or other fees may apply.

Any customs or import charges that may be imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs.

Delivery Delays

While most orders arrive within the estimated delivery window, occasionally a package may experience delays.

Possible causes include:

  • Customs inspections
  • High shipping volumes
  • Public holidays
  • Weather conditions
  • Transportation delays
  • Incorrect or incomplete delivery information
  • Delays from the local courier or postal service

If your order has not arrived after the estimated delivery period, please contact us and we will help you locate your package.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply to resend the order.

Once an order has been shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at @snowgang on instagram as soon as possible.

For damaged packages, we recommend taking photos of the packaging and the product and sending them to us so we can investigate the issue with the shipping carrier.

Questions

If you have any questions about your order or shipping, please contact us at:

@snowcartel on instagram

We are happy to help.

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🚚 Fast International Shipping
Estimated delivery: 7–14 days after dispatch
Orders are processed within 1–3 business days.
Tracking information is provided once your order ships.